Frequently asked questions
DO YOU HAVE INTERNATIONAL DELIVERY?
YES WE DO! ONCE YOU ARE THROUGH TO CHECKOUT YOUR DELIVERY COSTS ARE CALCULATED BASED ON YOUR DELIVERY ADDRESS. WE HAVE A FLAT RATE OF £15 FOR UK AND £45 FOR INTERNATIONAL no matter what size or whether a print or original artwork.
HOW DO I KNOW WHEN TO EXPECT MY ORDER?
ANIMAL PRINTS: WITHIN 2 WEEKS
ORIGINAL ART: WITHIN 4 WEEKS (unless specified otherwise)
YOU WILL RECEIVE A TRACKING NUMBER ONCE YOUR PARCEL IS RECEIVED BY OUR COURIER so you will know when to expect your delivery, NO WAITING AROUND BY THE LETTERBOX!
WHAT GLAZING DO YOU USE IN YOUR FRAMES?
for all of our prints WE USE ACRYLIC GLAZING. we made the decision that acrylic is by far the best option for our frames. It offers higher uv protection than standard glass, doesn't cause discolouring of the artwork, lets in more light for clearer visibility and ultimately is far lighter and safer to handle making it better for hanging ON WALLS/MANTLEPIECES and deliverING IN PERFECT CONDITION!
WHAT’S THE DIFFERENCE BETWEEN A COMMISSION, ORIGINAL AND PRINT?
ALL PAINTINGS ARE ORIGINAL PIECES OF ARt, HANDMADE BY SOPHIE IN one of her STUDIOs (wimbledon/central london/sydney)
COMMISSIONS ARE essentially requests, so all commissions are originals but not all originals are commissions (are you following?)!
PRINTS ARE REPRODUCTIONS OF original artworks. to create a print, high resolution photographs are taken of the artwork and then printed out on a supersized printer (honestly you’ve never seen a printer so big!) all prints are a limited edition of 250 (unless otherwise stated) and come signed along with a unique edition number.
HOW DO I BUY AN ORIGINAL ABSTRACT?
you have 2 options!
1. keep an eye out on sophie’s instagram for her posts/stories of new works. if you like one comment/dm immediately! once it’s gone, it’s gone.
2. on the last sunday of every month at 8pm we have teatime! this is where a full range of abstracts are placed on a product page for you to choose from. read here for more information!
WHAT’S THE DIFFERENCE BETWEEN A STANDARD AND BESPOKE FRAME?
OUR STANDARD OPTION IS A SOPHISTICATED BLACK WOODEN FRAME WITH A SMOOTH MATTE FINISH AND A WHITE SINGLE MOUNT. IT’S STRIKING AND VERSATILE AND AVAILABLE AS A CHEAPER ALTERNATIVE THAN YOUR AVERAGE HIGH-STREET FRAMERS AND BETTER QUALITY THAN YOUR QUICK-FIX - ALSO SAVES YOU THE HASSLE!
OUR BESPOKE FRAME IS A HIGH QUALITY, HAND FINISHED PREMIUM FRAME IN A BRUSHED GREY WITH A DEEP MOULDING, A WHITE SLIP AND A DOUBLE MOUNT FOR THE ARTWORK. THESE FRAMES ARE MADE ESPECIALLY IN A PROFESSIONAL FRAMING STUDIO AND HAVE A LONGER LEAD TIME THAN OUR STANDARD FRAME OPTION DUE TO THE NATURE OF THE WORK. THE IMAGES WE USE DEMONSTRATE THE STYLE OF THE FRAME AND MOUNT BUT EACH FRAME IS UNIQUE TO THE ARTWORK. THIS OPTION REALLY IS THE Crème de la crème!
I AM GOING TO FRAME THE PRINT MYSELF, WHAT SIZE
FRAME DO I NEED TO BUY?
WE HAVE MADE THIS EASY ESPECIALLY FOR YOU AND THIS HAS BEEN A MONSTER FOR US TO GET RIGHT! ALL OF OUR PRINT SIZES ARE STANDARDISED TO FIT A3, A2, A1, A0 FRAMES. SO WHEN YOU ORDER A PRINT FROM US, ALL YOU NEED TO ASK FOR IS A FRAME OF THOSE SIZES. SIMPLE! OUR PRINTS INCLUDE AN AREA FOR A MOUNT AND ARE SIZED TO SIT PERFECTLY BEHIND IT, SO THIS MEANS YOU DON'T GET WONKY, LOPSIDED ARTWORK! (PLEASE NOTE THE FRAME SIZES ARE ‘A’ SIZES, NOT THE IMAGE SIZES!) YOU CAN VIEW ALL OF OUR DIMENSIONS HERE.
CAN I SEE THE ARTWORK IN REAL-LIFE?
YES! SO WE ARE ALWAYS RUNNING OR ATTENDING EVENTS TO GIVE EVERYONE A CHANCE TO SEE THE WORK UP CLOSE & PERSONAL. SOPHIE WILL POST ON HER INSTAGRAM ABOUT IT, WE’LL WRITE A BLOG ABOUT IT, AND YOU’LL RECEIVE A NEWSLETTER IF YOU’RE A SUBSCRIBER.. SO DON’T WORRY ABOUT MISSING OUT ON THE ANNOUNCEMENT, WE USUALLY MAKE A SONG & DANCE ABOUT IT!
ALTERNATIVELY IF YOU ARE INTERESTED IN BUYING ARTWORK, WE CAN INVITE YOU INTO THE STUDIO FOR A PRIVATE VIEW SO YOU GET AN OPPORTUNITY TO SEE THE WORK PROPERLY. LET US KNOW HERE IF YOU ARE INTERESTED.
HOPE THIS HELPS!